Troubleshooting and support

The service does not respond

Check OspicaService and local access to 127.0.0.1:5287. Read service logs and /api/support/status. A separate development instance may already be using the port.

The license is invalid

Compare the installation ID under Settings → License with the ID entered at purchase. Check the date and matching public key in the distribution. A test license cannot validate against a production public key.

A module failed

Read its execution state and message. Verify SQL connectivity, service identity permissions, and the relevant MECM sources. Do not infer infrastructure health from a score based on incomplete collection.

For help, email contact@ospica.com with the application version, service state, affected module, and error. Review any export for sensitive data before sending it.